Tag Archives: nvidia

NVIDIA’s Social Media Command Center (repost)

8 Nov

This is a syndicated post. The original appeared on the official NVIDIA Blog on Nov. 2, 2011.

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Fans are NVIDIA’s life blood. They’re why we come into work. They’re why we innovate amazing products. And they’re why we put on events like last month’s GeForce LAN 6 on the USS Hornet aircraft carrier.

It’s vital for us to know what fans are saying – so we can understand how we’re doing and integrate feedback into our products.

Social media provides a great way for us to listen to what’s getting said.

Enter the Social Media Command Center:

This is our official social media-monitoring hub, and how we stay plugged into the social web. It also serves as a training center to help NVIDIAns participate in social conversations, using apps like TweetDeck and Spredfast.

It also happens to be where I get to work every day, keeping an eye on fans’ comments. I take all their feedback and deliver it to the right people here, whether the comments are good, bad or just for fun.

The command center boasts eight 22-inch Samsung monitors on a custom wall-mount, powered by two Quadro NVS 450 professional graphics cards. The wall of monitors makes for an impressive display that attracts lots of visitors, including our top execs.  We use watt-stoppers to conserve energy use in the Social Media Command Center when it’s not in use.

Whenever we launch a new driver or product, I stay posted at my station to monitor social media traffic, as do others in the customer care and driver teams. When fans have issues, we identify NVIDIA employees who are best suited to help, and mobilize to resolve these issues as quickly as possible. When fans indicate that they like certain features, we try to focus on those in future releases.

The Social Media Command Center allows NVIDIA to  address fan feedback quickly. While we may not be able to answer each tweet or forum post directly, fans should know that we’re reading all your comments and we definitely care.

If you want to join the conversation with NVIDIA here are some resources to help:

  • For technical issues visit nvidia.com/page/support.html
  • To become a member of one of our community sites on Facebook or to talk to us on Twitter, check out our “find us online” page. It’s a directory of NVIDIA profiles across product families and regional accounts.
  • To join our forums and  talk to other NVIDIA fans, visit forums.nvidia.com

My Cubicle Probably Has More Screens Than Your Cubicle

7 Oct Maybe I need a couple more monitors...

Happy Friday! I’ll be publishing a blog post explaining more about what this crazy picture is all about on the NVIDIA blog next week. In the meantime, enjoy my awkwardness in all its glory.

Maybe I need a couple more monitors...

Tips for B2B Bloggers

8 Jul

This morning  Social Media Today  published 6 tips for B2B bloggers.  They’re pretty general, but not a bad start for folks who want to kick off a corporate blogging plan. Looking at the tips I was happy to see that NVIDIA (where I work) is right on track.  We have room to grow of course (who doesn’t) but we’ve gotten a handle on the basics and are building off of a solid foundation.  Here are the 6 tips from Social Media Today with some of my own comments. Be sure to check the original post for the author’s descriptions:

I'm serious AND a blogger. Image Courtesy of: RogerImp on Flickr

1. Empower Employees – At NVIDIA we’ve kicked off a series on our blog called “Inner Geek” which highlights NVIDIA employees’ passion for technology and how it factors into their personal lives.   We’ve opened up the series to the whole company and are actively taking submissions from anyone who wants to share an anecdote.  Lots of good feedback so far, internally – I hope to see this series grow.

2. Share Your Policy – We recently established and published our official Social Media Guidelines. It’s really a great feeling to have this, and a must for any large company. People are talking online. Period. These guidelines just help set up a framework so that employees can do that in a constructive way.  If you look at many of the other social media policies, you might think, “Well this is just common sense.”  And, you’re right, but for a lot of folks it helps to have this common sense written down so that there’s no confusion. It also lets employees know that you are monitoring their activity and that what they say can make an impact. Essentially it spurs a heightened sense of awareness for employees before they engage online.

3. Enable Comments – Otherwise, what’s the point?

4. Invite Guest Contributors – We’ve invited journalist and blogger, Steve Wildstrom to the NVIDIA Blog. He initially began contributing to the blog with coverage from CES, but his role has evolved and now he helps pen entries for a series called “The World Isn’t Flat, It’s Parallel” which is about the GPU’s importance and the future of parallel processing.  We’ve also had contributed posts from partners, and will continue the practice. It’s nice sometimes to get out of your own world, and invite a third party’s perspective.  It’s beneficial for your audience and also in relationship-building with the folks who are contributing.

5. Establish an Editorial Calendar – For me, this calendar has been most useful in identifying where gaps are.  Sure, there will be last minute posts that come down the pike, but you really need a baseline of pre-scheduled content to ensure that you’re giving readers a steady stream of posts to consume.  Out of sight, out of mind holds very true for blogs.  It’s also helpful for when there are big content bursts, and you want to ensure authors can see when potentially competing content is going live.

6. Be Interesting – This one is kind of funny, but I guess it’s worth mentioning. It’s also the most difficult to achieve. It reminds me of what my parents used to say when I was in school…while all the other kids’ parents said “Oh, Billy as long as you try your best that’s good enough for us”, my parents said, “Don’t try to get an A, just do it.”    So, just do it.  Be interesting in your blog posts, and really try to think “If I wasn’t on the payroll, would I want to read this?” Some posts will obviously be more interesting than others, but as long as you’re able to deliver some value to a reader, you’re in good shape. And, my own rule of thumb is this: If after reading a post you hear a voice in your head saying,  “Buuuut WAIT, there’s MORE!” or “Sunday! Sunday! Sunday!” then you need to reel back the marketing lingo :)

I know there are tons more tips, so don’t be shy, drop yours in the comments.

Pinch Me, So I know It’s Real

23 Nov

Well, one week in and I’m still alive. Lots to do, and even more to learn. I’m trying to find my footing in this huge company (I am coming from a company of about 50 to a company of 5,400). Everyone warned about the transition, and they were right. It’s amazing to see how efficient a huge company is, out of necessity. It’s also scary to think about being a small fish in such a big pond. But, those of you who know me know I live for a challenge.

This morning I walked out of a meeting thinking, “wow, I can’t believe I was just in a room with so many smart people…and having them listen to me.” It’s surreal, like, how did I get so lucky? How did I get to this place where I get to talk about something that actually interests me (no, I’m not talking about trashy television) as my job. Now I have to figure out how to best convey all the knowledge that’s in my head, to all the said smart-people.

In terms of logistics, I’m sitting in a sweet cube, which is more like a mini office. I don’t have any pictures up….I’m not much of a decorator. But I do have a half eaten apple that’s helping me get through the mid-morning hunger.

Another small, yet nonetheless pleasing perk of working at NVIDIA now is having a cafeteria. I know that even if I forget my lunch I won’t have the desperate hungry feeling…you know the one that makes you look in the shared refridgerator and say “who would be the least mad at me for eating their food?”

My New Adventure: From Voce to NVIDIA

16 Nov

Well I’ve been radio silent for a while, and you may (or may not) have been wondering, “Hey, what’s up? Where’s Shanee? Where are the comics?” Worry not, I’m fine — having a lot of exciting new things happening in my life including taking on a brand-spanking-new opportunity at NVIDIA, where I’ll be serving as the company’s Social Media Manager. Today’s my first day, so wish me luck :)

Leaving Voce was an extremely difficult decision because it’s an amazing place to work and grow. I’m going to miss my clients, colleagues and managers like crazy but, like a little birdy, it was time for me to fly the nest. It’s really been an honor getting to collaborate with and learn from the smartest folks in social media at Voce (yes, I’m biased) including Mike Manuel, Josh Hallett and Ryan Lack. These are guys who really get it – they don’t just talk or hypothesize like many of the other self-proclaimed “social media gurus,” they actually create and execute successful social media programs for their clients: major brands from PlayStation to eBay to Logitech to Yahoo!. So what I’m trying to say in way too many words is, if you have a chance to work with these guys in any capacity, don’t hesitate!

I’ll continue to write/illustrate here on the blog about my own personal thoughts, as well as on my Twitter profile twitter.com/sbenzur — I’ll update you all when I have a more NVIDIA focused profiles you can follow as well.

For now, thanks for all your support and, again, wish me luck!

-sbz

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