Tag Archives: facebook

Google+ Launches Brand Pages But Forgets to Bring Enterprise Functionality

8 Nov travel channel google plus

Google+ launched this pages this week. The good news is that brands can officially begin curating their own pages, rather than leveraging individual profiles.

The bad news? Pretty much everything else brands have come to expect from social platforms from a management perspective is missing.

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Top 5 Stories about Facebook’s New Timeline Profile Updates

22 Sep

Rather than trying to put my stink on all of today’s news, I’ll just share with you 5 stories I thought did a good job explaining Facebook’s announcements from F8.

Facebook Deprecates FBML, Moves to iFrames – What it Means to Admins

14 Mar fb iframes

Social media is a fluid industry, and no company tests our ability to go with the flow more than Facebook. Last week they officially began the process of deprecating the FBML app.

What the hell does that mean? Good question.

FBML is the app that most of us were using to create custom tabs. It was Facebook’s propriety language, that was actually a sub-language to HTML. There were some basic calls in FBML that we could leverage to make these tabs more interesting. Possibly the most popular of which, was the fan-gate. This allowed you to create a welcome tab which gave non-fans one view, while fans saw another.

By deprecating the FBML app, Facebook is slowly making it a relic by disabling existing call options. Starting, of course, with the fan gate. So, IF YOU HAVE A PAGE THAT HAS AN FBML TAB THAT USES FAN GATING, IT NO LONGER WORKS.

So, what am I supposed to do now? Another good question. (more…)

Facebook Updates Fan Pages (Again) – New Features Explained

10 Feb

Facebook is changing up fan pages (again…again). As a brand admin this can be a daunting time. And you might be thinking to yourself, “NOOOOOOOOooooooooooooooooooooooooooooo.”  Fret not, dear friend. We’ll get used to this update, just as we have we all the udpates before it. Remember when your tabs got narrower? And your logos got bigger? and your Boxes got the boot? We’ve stayed strong, resilient, and have even grown stronger.

I will say this update seems pretty significant, not only on the superficial front, but also in the back end functionality. I’ll be interested to see how/if there are any pitfalls.

Here are the main changes:

  1. Photos featured as they are on personal pages. So your latest pics appear above your wall. This is a painless update.
  2. Page navigation located on left hand sidebar. Again, this is something that already happens on personal pages, so your fans should be used to the behavior. Semi-painless.
  3. Show popular posts from fans, in addition to page posts. This means that your page will surface the more active posts from fans, and feature them alongside your page updates. This is a chance that you can choose to use or not. If you’re like me and manage pages that only feature official updates on the top level, it may be an easy way to begin featuring fan posts, avoiding the more spam-like content.  Potentially painful change, but also potentially very pleasing.
  4. Interact as a page, outside of your page.  Ok, this is one that I’m scared and excited for.  Have you ever wanted to leave a comment on a parnter’s page, as an official representative of your company. Yeah, me too. It’s a great way to begin interacting with the community in an official capacity. I can also see this backfiring in the same way we all did when Twitter first started becoming popular. Who didn’t post something you meant to publish on your personal account, accidentally as a company once or twice? oh, um, me neither.  Kinda painful.
  5. Updated notification preferences.  This is supposed to let you choose how you interact on your page as well as your email preferences. So if you want to emerge as an individual community manager – give transparency to folks as to who is responding to their questions, you can do that now as an admin. Could be great for community managers.  Painless.

If you’ve seen other stories detailing the updates go ahead and drop them into the comments below. I’m always happy to hear from other page admins who have tips and tricks to make engaging with our communities via FB more effective.

Top 3 Things I Want to Do in 2011

11 Jan

I won’t use the dreaded R-word (*cough*resolution*cough), because those are usually destined for failure. And they usually have to do with eating less – who wants to do that!?

Instead, this year, I’ll list the top 3 things I’d like to focus on professionally. I thought that maybe by publishing these goals here, it’ll keep me honest. And, maybe, just maybe, some of my dear readers will help me get closer to accomplishing them:

1) Speak more: I’d like to get on the speaker circuit. I think it’s time. I have a diverse background from PR to Social Media, from agency to in-house, startup to Fortune 500. I think it’s time to start sharing some learnings, or at least hopping on a panel and getting into some brain tussles with my fellow SM strategists.

2) Write more. Well, ain’t this a broken record. Yes, for the thirtieth time I’d like to blog more. Stay tuned for metrics on that…

3)Stretch more. Last year I focused on building the infrastructure that NVIDIA needed in order to enable a sustainable social media program. This year, I want to stretch beyond the basics, and plug in the big-bang initiatives that help spur engagement and growth.

So that’s it. My non-resolutions. Any guidance, suggestions is appreciated. And, feel free to share your own goals below.

PS. I was inspired by this TED Talk from Sheryl Sandberg COO of Facebook. “Why we have too few women leaders” – watch it, you won’t be disappointed.

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