Facebook’s New Q&A Feature: Ask A Question (what’s good and what could be improved)

29 Jul

Facebook's new Answers Function

This is what Questions looks like in your news feed

If you’re not addicted to Twitter you may have missed this bit of news: Facebook launched its new Questions feature. Check out Caroline McCarthy’s write up in CNet about its functionality both for consumer and brand use.

I’ve played around with the service a bit and it’s still pretty beta. Some of the main benefits I can see are:

  • By making a question and answer public it spans beyond just a brand page, or an individual’s page. you have the potential to reach ANYONE who has an interest in a particular topic
  • You have the ability to poll your audience in somewhat more organized way. See the list below on areas for improvement :)
  • I noticed that when you’re looking at the answer thread, Facebook displays what your relationships are to the people who have provided responses. It’s like a weighting system for trust. if i’m friends with a person, there’s a high likelihood that I will trust their answer. That’s something Yahoo! Answers just doesn’t provide
  • Aggregating questions by categories could be a boon for Facebook, taking it into the realms of wikipedia, Yahoo! Answers and the like. Essentially FB could become more than just a place to see what’s going on with your friends or favorite brands, it could be a knowledge resource for all things.

Now, for the areas of improvement: Continue reading 

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Cheers to the Weekend

16 Jul

This little nugget comes from a good college friend.  He and I often Google Video Chat over a glass of wine.  He’s noticed that my glasses are FAR larger than his (thanks IKEA), and thus finds the chat experience unfair and somewhat demoralizing. To further his cause, he’s unearthed this goliath of glasses from the SF Weekly Blog. Enjoy and cheers!

Tips for B2B Bloggers

8 Jul

This morning  Social Media Today  published 6 tips for B2B bloggers.  They’re pretty general, but not a bad start for folks who want to kick off a corporate blogging plan. Looking at the tips I was happy to see that NVIDIA (where I work) is right on track.  We have room to grow of course (who doesn’t) but we’ve gotten a handle on the basics and are building off of a solid foundation.  Here are the 6 tips from Social Media Today with some of my own comments. Be sure to check the original post for the author’s descriptions:

I'm serious AND a blogger. Image Courtesy of: RogerImp on Flickr

1. Empower Employees – At NVIDIA we’ve kicked off a series on our blog called “Inner Geek” which highlights NVIDIA employees’ passion for technology and how it factors into their personal lives.   We’ve opened up the series to the whole company and are actively taking submissions from anyone who wants to share an anecdote.  Lots of good feedback so far, internally – I hope to see this series grow.

2. Share Your Policy – We recently established and published our official Social Media Guidelines. It’s really a great feeling to have this, and a must for any large company. People are talking online. Period. These guidelines just help set up a framework so that employees can do that in a constructive way.  If you look at many of the other social media policies, you might think, “Well this is just common sense.”  And, you’re right, but for a lot of folks it helps to have this common sense written down so that there’s no confusion. It also lets employees know that you are monitoring their activity and that what they say can make an impact. Essentially it spurs a heightened sense of awareness for employees before they engage online.

3. Enable Comments – Otherwise, what’s the point?

4. Invite Guest Contributors – We’ve invited journalist and blogger, Steve Wildstrom to the NVIDIA Blog. He initially began contributing to the blog with coverage from CES, but his role has evolved and now he helps pen entries for a series called “The World Isn’t Flat, It’s Parallel” which is about the GPU’s importance and the future of parallel processing.  We’ve also had contributed posts from partners, and will continue the practice. It’s nice sometimes to get out of your own world, and invite a third party’s perspective.  It’s beneficial for your audience and also in relationship-building with the folks who are contributing.

5. Establish an Editorial Calendar – For me, this calendar has been most useful in identifying where gaps are.  Sure, there will be last minute posts that come down the pike, but you really need a baseline of pre-scheduled content to ensure that you’re giving readers a steady stream of posts to consume.  Out of sight, out of mind holds very true for blogs.  It’s also helpful for when there are big content bursts, and you want to ensure authors can see when potentially competing content is going live.

6. Be Interesting – This one is kind of funny, but I guess it’s worth mentioning. It’s also the most difficult to achieve. It reminds me of what my parents used to say when I was in school…while all the other kids’ parents said “Oh, Billy as long as you try your best that’s good enough for us”, my parents said, “Don’t try to get an A, just do it.”    So, just do it.  Be interesting in your blog posts, and really try to think “If I wasn’t on the payroll, would I want to read this?” Some posts will obviously be more interesting than others, but as long as you’re able to deliver some value to a reader, you’re in good shape. And, my own rule of thumb is this: If after reading a post you hear a voice in your head saying,  “Buuuut WAIT, there’s MORE!” or “Sunday! Sunday! Sunday!” then you need to reel back the marketing lingo :)

I know there are tons more tips, so don’t be shy, drop yours in the comments.

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POP! The Social Media Bubble

6 Jul

So, I just read this post on iMediaConnection titled “Is a social media bubble ready to burst?” And, while I don’t think that Social Media is about to bottom out, I do think that, like the mortgage industry, people are going to stop looking for unbelievable deals (where deal = SM experts) and instead opt for more qualified and strategic opportunities.  I don’t just mean the programs that we’re running, I mean more…the people who are running them.

When folks come by my cubicle at work and say things like “you’re a social media guru” I get a little itchy. Why? Because I know that I’m still learning, I know that I’m not an oracle of the interwebz. We’re all still learning, and anyone who says otherwise is the metaphorical equivalent of a greasy used-car-salesman who’s trying to hock a lemon.

Here’s my favorite quote from Estrin’s article:

“The quality of the social media workforce is a direct reflection on the hiring managers, who in many cases have no idea what skills are needed for this emerging role,” says Angela Connor, social media manager at Capstrat. “When the role isn’t clearly understood or well-defined, hiring mistakes are unavoidable. There’s a growing list of people with titles like social media strategist who have never developed any kinds of strategies in their entire career. They know enough about social media to talk themselves into a position that has no real objectives or success metrics and three months in, everyone is miserable.

According to Connor, a big part of what’s driving social media to staff up with a less-than-qualified workforce is the misguided belief that millennials are somehow social media ninjas by birth”

I’ve always wanted to be a ninja, but I just don’t think it’s fair for me to try and claim that title because of when I was born.  Instead I’m trying to earn my stripes by creating measurable and strategic programs…silly me.

What do you think? Are we headed for a social media bust?

Woot’s CEO makes me come out of hiding

1 Jul

Well, as you probably haven’t noticed, I have not blogged in approximately one eon. That’s a long time. Seriously.

You should know that I’ve thought about TONS of blog ideas. They were all fantastic and you wouldn’t have LOVED to read them. Unfortunately, I didn’t actually put the proverbial pen to paper and publish any of said ideas.

That dark phase is behind us though, and I think we’re both mature enough to move on, accept that we’ve both made mistakes, are now a little older and wiser and ready to face this new…what the heck am I talking about.  Forgive me, I’m rusty, and thus I digress.

The point of this post is to talk about how fantastic I found all of Woot!’s blog posts and video yesterday regarding their acquisition by Amazon.

First off, you MUST read the CEO’s letter to employees. He’s hilarious and really does a good job of squashing the fear that normally creeps up in employees of acquired companies.

Second, watch this video that Woot made announcing that they’d been acquired (below). It’s not just a video, it’s a full-on rap with some excellent editing. You can tell this wasn’t just thrown together, they had this launch strategy in mind and it really paid off.  I’m particularly fond of the lyric:
“And then BOOM we got acquired by Amazon / So no more rollin’ in late with our pajamas on”

In conclusion: Congratulations to Woot on their acquisition, and thank you to Woot for bringing so much light to my day that I just had to blog about it.

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